Calgary’s Rangewinds Business Park received The Outstanding Building of the Year (TOBY) Award in the industrial category at BOMEX 2014, so it’s hardly surprising its six buildings are 98 per cent leased by tenants including Canada Bread, Thyssen Krupp Elevator, Moneris and PPG Pittsburgh Paints.
The 31,012-square-metre (344,574-square-foot) complex, which occupies 9.2 hectares (23 acres) near several transportation hubs at 2425 52nd Ave. SE, is owned by Sun Life Assurance Company of Canada and managed by Bentall Kennedy (Canada) LP.
The park was developed in three phases over a six-year period and was completed in 2007. Each phase was carefully planned to accommodate market demand.
“For companies that consider convenience and access just as important as quality, Rangewinds Business Park has no equal,” says property manager Charlenne Sobremonte. “As the perfect address for distribution, light manufacturing, and sales and service outlets, we offer flexibility in bay sizes and tenant spaces ranging from 5,900 to 24,000 square feet.”
Consideration for the environment
Each unit at the BOMA BESt-certified park features rear dock loading or drive-in ramps, 6.3- to 8.4-metre (21- to 28-foot) high ceilings, expansive windows and designated office space.
Landscaping includes grass, shrubs and a mix of more than 200 deciduous and coniferous trees to beautify the site and create a welcoming, natural environment for tenants and visitors.
“Our landscaping also positively impacts the air, temperature and water runoff,” says Sobremonte. “We employ water-conscious practices using a weather-based smart control system that uses temperature, rainfall, humidity and other environmental data to automatically adjust watering.”
While the environment is definitely something Rangewinds’ management cares about, so are the people who work there. The park hosts annual Stampede barbecues (this year’s event was 100 per cent green with zero waste) and holiday reception drops for tenants and staff members to enjoy free food and entertainment while mingling. Boxes of chocolates were delivered by staffers to every tenant last year.
Emergency measures program
Bentall Kennedy conducts annual fire evacuation drills in conjunction with the Calgary Fire Department, and new muster stations established last year have significantly reduced times.
“The evacuation drills have greatly appealed to our tenant population, as they find it augments their own internal emergency processes and evacuation plans,” says Sobremonte. “After the fire drills, we send emails to our main tenant contacts with a review of the process and identified areas where improvements can be made.”
Service requests can be submitted via a website, email, telephone or fax using Bentall Kennedy’s ClikFIX tenant work order system. All requests are recorded in a database and reports can be ordered and sorted by a variety of criteria going back to the beginning of a tenant’s occupancy. Building operators have received a 100 per cent rating for work orders resolved on time since the program’s inception, and a 2012 tenant satisfaction survey produced these impressive scores:
- 94 per cent for overall satisfaction of the ClikFIX tenant service contact centre;
- 100 per cent on the convenience and ease of use placing a service request;
- 100 per cent on the confidence that the tenant request is distributed to building personnel;
- 100 per cent on the courtesy of staff receiving the request;
- 100 per cent on the maintenance service staff’s track record at resolving requests.