Podcast: The Industrial Real Estate Show with Chad Griffiths
In this week’s episode host Chad Griffiths is joined by Mike Mack, president of X5 Management.
Their conversation, which was conducted during a live broadcast, touches on a number of issues designed to assist commercial real estate and other professionals in finishing 2022 with strong results:
0:00 – Introduction;
3:38 – A healthy mindset in turbulent times;
21:27 – Communication skills;
27:16 – A club you can join to increase your skills;
32:20 – Sales and service;
37:30 – What a professional can do to improve;
51:25 – Tips for new professionals;
59:50 – Mack’s upcoming third book.
Mack is a consultant, coach, facilitator, speaker and author.
He is a sought-after sales, service and communication expert whose business is to assist companies in increasing their team cohesion, customer satisfaction, employee retention and achieve enhanced profitability. Mack and X5 specialize in customer service, sales, team building, leadership development, and strategic planning. He has published two books (available via Amazon):
Remarkable Service – How to Keep Your Doors Open. It’s his belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability.
Relationships for Keeps – How to Build Powerful Relationships in Business and in Life.
Mack is working on his third book, Lunch with Leaders – How True Leaders Made It Happen, scheduled to be published in early 2023.