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Synthia Kloot Senior Vice President, Operations, Colliers International
Oliver Tighe Executive Managing Director, Commercial Appraisal Group, Colliers
Tanya Nicholson Director, Marketing, Landlord and Investment Sales, Colliers International
Madeleine Nicholls Managing Director, GTA, Colliers
David Bowden Vice Chairman, Head of Strategy and Consulting, Colliers Canada
Scott Bowden Head of Valuation & Advisory Services, Colliers Canada
Sarah Bramley and Amy Vuong Colliers International
Brendan Neeson Executive Director of Property Tax Services, Alberta, Colliers International
Lex Perry Vice President, Marketing, Communications and Research, Colliers Canada
Colliers National Multifamily Team, East, Colliers Colliers National Multifamily Team, East
Karl Innannen Managing Director, Broker, Colliers, Kitchener
Shiri Rosenberg Director of Asset Strategy, Innovation and Community Spaces, Colliers
Colin Alves & Jean-Marc Dube Colliers Toronto & Montreal
Janina Franceschutti Executive V-P, National Investment Services, Colliers Canada
Eric Horvath, CCIM Senior Vice President & Partner, Colliers
Adam Grisack Director, Valuation & Advisory Services, Colliers Canada
Eliezer Timolien Senior Research Analyst, Colliers
Robyn Baxter Senior Vice President & Co-Managing Director, Workplace Advisory, Colliers Canada
Arnold Fox Senior Vice President, Real Estate Broker, Montreal, Colliers
Alam Pirani Executive Managing Director, Colliers Hotels
Sarah Bramley Associate Vice President, Workplace Strategy & Innovation, Colliers
Bill Hennessey Managing Director, Moncton Brokerage, Colliers
Greg Taylor Managing Director, Halifax Brokerage, Colliers
Dayma Itamunoala Associate Vice President, Sales Representative, Toronto Brokerage, Colliers
Grant Evans Senior Vice President, Victoria Brokerage, Colliers
Lilian Kan Director, Development Management, Colliers Strategy & Consulting, Vancouver
Bonita Craig & Robyn Baxter Colliers Canada
Daniel Holmes President, Brokerage Services | Canada, Colliers
Sehaj Gill Associate Director, Property Tax Services, Colliers
Jane Domenico Senior Vice-President & National Lead, Retail Services
Robin McLuskie Managing Director, Canadian Hotel Brokerage, Colliers
Douglas Pulver Executive Managing Director, Colliers Vancouver
Tonya Lagrasta Head of ESG, Colliers Real Estate Management Services Canada
Pat Phillips Senior Vice President, Colliers Vancouver Brokerage
Rob Newman Senior Director of Property Tax Services, Colliers
Adam Jacobs Senior National Director, Research, Colliers Canada
Darrell Hurst Darrell Hurst, Senior Managing Director, Brokerage, Colliers
Jean-Marc Dubé and Arnold Fox Colliers Montreal
Robert Brazzell Managing Director, Ontario Property Tax Services, Colliers Canada
Damian Bernacik Director, Legal Services, Property Tax Services
Susan Thompson Associate Director of Research, Colliers Vancouver
Peter Garrigan, SIOR Executive Managing Director, Greater Toronto Area | Colliers Brokerage
Rob Purdy Executive Director, Colliers Canada’s Valuation and Advisory Services
Ryan McIver Senior Vice-President and Broker, Colliers Toronto


Canada’s hotel industry shows signs of recovery, resilience

Last year, with general uncertainty blanketing the hotel sector and almost two-thirds of hotel ro...

Last year, with general uncertainty blanketing the hotel sector and almost two-thirds of hotel rooms sitting empty across Canada, there was a dramatic decline in hotel investment deals.

Hotel investors were sitting in a no-bid market with less than 50 per cent of 2019’s trading volume. The large majority of listings that were in the market had a bid/ask gap too wide to foster meaningful transaction volume. More than half of the transactions were related to alternate use or redevelopment.

However, there are brighter skies ahead according to Colliers’ 2021 Canadian Hotel Investment Report as well as our recently recorded webinar on the Canadian hotel market.

While we need not remind anyone of the barriers 2020 presented, there are reasons for optimism from both an investment and demand recovery perspective for Canadian owners and operators.

With vaccination rollouts beginning to take hold, the investment community is beginning to gain market visibility and, slowly, becoming more comfortable with investment decisions.

Slowly and steadily, the numbers increase

Hotel investments and occupancy rates were halved in 2020 compared to the year prior. However, both indicators are showing signs of recovery as we move further into 2021.

The future offers hope. We’re seeing momentum in recent transaction bids and results.

Multiple bids are coming to the table on select deals, and while discounts to pre-COVID values are still being applied in some cases, the expectation of that percentage is nowhere near as deep as it was last year. On some transactions, there is no discount off 2019 values.

The hiatus of 2020 has led to a pent-up appetite for investment; those who were sitting on capital to be cautious are feeling more motivated to make large plays.

Last year was characterized by an unusual number of small trades; 70 per cent of the 2020 trades were under $10 million. As more liquidity comes into play, we’re going to see the average trade size increase, likely back into some big box trading and portfolio acquisitions.

In 2019, the hotel room occupancy rate across Canada was 65 per cent and in 2020, it was down nearly half that, to 33.1 per cent, according to STR. While the 2021 demand boost may not match 2019 occupancy levels just yet, it will be a marked uptick to celebrate.

“Drive-to” and short-haul “fly-to” markets best positioned

As we approach a “return to normal”, it’s likely Canadians are going to be eager to enjoy some new scenery, sparking a rebound in domestic travel and vacations.

Canadians have been enduring lockdowns and restrictions for over a year. Canadian “drive-to” markets – those near travel destinations that can be reached by car – are most poised for success this year.

We can expect high demand for resort, recreation and “getaway”-focused trips across Canada in markets like Tofino, Whistler, Banff and Quebec City, and in communities that service our national parks.

Not surprisingly, remote destinations will likely see more interest than urban communities to begin, and small hotels (and communities) are better positioned than larger ones.

Opportunities to upgrade profit

These low occupancy months, while challenging, can also be an opportunity for hotel operators to think about changes they can make to best position themselves to serve post-pandemic travellers.

Many of our partners are treating this as a once-in-a-lifetime opportunity to revamp their structures and processes, undergoing an evaluation to better focus on efficiencies and guest satisfaction. They are taking a look at each income statement line item and doing away with costs that aren’t serving them.

Coming out of this, those operators will be more efficient. It will take time to build up revenue, but they will be more profitable than before.

Changes have to be made to cater to a new set of needs. Hotel operators have done a great job of demonstrating their revised cleaning commitments, making guests feel more comfortable.

Our collective expectations for general sanitation and cleanliness are going to remain a must, far beyond vaccinations.

Look for expanded services like efficient and hygienic grab-and-go meals, along with an augmented room service offering, to name a few.

Meanwhile, technology can — and will — replace many human interactions. Housekeeping will have to re-evaluate the extra throw pillows and blankets.

From a design perspective, it’s going to be more attractive to guests to reduce opportunities for shared items and to see an increased importance on hygiene and disinfection.

Hold tight; it’s looking up from here on out

As long as the borders are closed and stay-at-home orders are in place, the Canadian hotel industry will not be able to return to the numbers enjoyed over the previous decade.

The good news is we can weather this.

Government subsidies must continue to support until occupancies are up, as they were the crucial piece that allowed some hotels to reopen their doors. Creative financing structures are already cropping up to make sure there is still market movement despite the barriers.

Colliers’ 2021 Canadian Hotel Investment Report and recent webinar paint a positive future for the hotel industry and we predict resilience and recovery.

Alam Pirani is the Executive Managing Director of Colliers Hotels, leading the team responsible for Canada and the Caribbean. Robin McLuskie is the Managing Director of Hotels at Colliers and has been representing Canada’s largest hotel owners since 2003.

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